Transfer files from a computer to a device

If you are having trouble downloading your file to your device, you can use a USB cord to connect your device to your computer and drag files directly onto it.

1. After you've claimed your file, find the attachment at the top or bottom of the claim email, and click on the attachment to download the file.
2. When you download a file, it is automatically sent to your “Downloads” folder unless you have picked a different default location for downloads (you may also save it to a particular folder if you choose).
3. Connect your Kindle, Nook, or Kobo device (you can also connect iOS and Android devices) with the appropriate USB cable.
4. Locate the folder for your device under the “My Computer” folder on Windows. On a Mac, your device will show up in the sidebar of any “Finder” window.
5. Drag and drop your ebook files directly into the folder for your device and the specific documents folder if one is required for your device.
6. After disconnecting your device from your computer, it may take up to ten minutes for your file to appear on your device.